Shipping & Delivery Policy
At Byrsa Hill, we strive to ensure your order arrives quickly and safely. Below you’ll find information about our shipping process, delivery times, and related policies.
Shipping Locations
We currently ship orders to:
- Canada
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
During peak seasons or promotional periods, processing times may be slightly longer.
Delivery Times
Estimated delivery times (after dispatch):
- Local (Canada): 2–7 business days
You’ll receive a shipping confirmation email with a tracking number once your order is dispatched.
Shipping Rates
Shipping costs are calculated at checkout based on your order weight, destination, and delivery method.
We may offer free shipping promotions, check our homepage or subscribe to our newsletter for updates.
Packaging
All olive oils are carefully packed in secure, protective packaging to ensure your bottles arrive intact and in perfect condition.
Damaged or Lost Packages
If your order arrives damaged or doesn’t arrive at all:
- Please contact us within 7 days of delivery at info@byrsahill.com with your order number and photos (if applicable).
- We’ll quickly arrange a replacement or refund as per our policy.
Order Tracking
Once shipped, you’ll receive an email with tracking details. You can track your parcel directly through the carrier’s website.
Contact Us
If you have any questions regarding shipping or delivery, please contact:
📧 info@byrsahill.com